Case Study: Energizing the Team & Prioritizing Team Diversity
Our clients were the owners of a medium size medical clinic that were having great success growing their patients and practice and yet struggling to hire enough employees to serve their growing customer base, especially because employees were regularly leaving the company.
To make things more challenging, they had a new, larger office ready to go that would accommodate and require more staff. Rather than trying to hire endlessly, our client recognized they needed to invest in team spirit and workplace culture with guidance from professionals. Their big goals were to improve communication, strengthen teamwork, and prevent excessive attrition.
We started out by announcing the project to the company’s staff, encouraging confidence and transparency in communication. Next, we administered the widely used Everything DiSC Assessment to the staff and the administrators, allowing us to get a great understanding of the different strengths, communication styles, and personalities at the company.
Two weeks later, we facilitated a 2-hour team building workshop at the client’s office. We debriefed after the workshop with a series of clear ideas for the next steps the client should take to continue facilitating teamwork and team member satisfaction.
As it turns out, the workshop we ran was the first time many of the employees had conversations not directly related to their daily work routine. This basic human connection is really important for teams to care about each other and work well together. Laying this foundation allows employees to feel more invested in the work they’re doing and in their teammates’ success.
The employees learned about themselves and explored how others are motivated differently and respond better to different communication styles. Participants were able to practice and test customized strategies resulting in better team strategy and a great win for the company!
The owners left with ideas to continue team bonding, ideas for career pathways, and information that would guide hiring practices to meet goals of balance and diversity.